Financial Services

A specialist employee engagement approach for a complex sector with unique challenges

Specialist Employee Engagement surveys for Financial Services

WeThrive has a roster of financial clients that have continued to renew and improve the working culture in their business. We are able to use that experience to create custom employee engagement surveys for financial organisations and help you implement employee retention and engagement strategies that will actually drive results for your business.

Check out our customer reviews to find out more.

Why Employee Retention & Employee Engagement is important for financial services

The financial services industry has taken quite a hit recently with Brexit and Trump in the mix. Combine that with continued digitisation of banking services and the industry is a little rocky for employer and employees alike to say the least. As Ed Price, Head of Finance at Experis UK & Ireland put it:

“The financial services world is on the cusp of the next wave of disruption. Last year’s largely unexpected global political results have caused continued uncertainty, with the full repercussions of the UK’s EU Referendum vote and Trump’s election victory as yet unknown. Meanwhile, the digitisation of banking services has resulted in more complex, automated processes and roles, coupled with the emergence of smaller, niche fintech players, who are quicker to adapt to the changing market.Within this environment, traditional financial services organisations are struggling to attract and retain the top talent.What can be done to bring in the right skills and people to ride out the next wave of disruption?”
March 2017, 

While there are plenty of ‘one size fits all’ employee retention or employee engagement solutions and employee engagement surveys out there, improving employee retention and increasing engagement can be more challenging in corporate offices or large call centres with higher staff turnover, changing shifts and widely dispersed geographical locations. We can extract the data you need to create an action plan that will work for your business, so you can make real progress and improve employee engagement company wide without the risk of breaching regulations or reducing productivity.

Why staff wellbeing should be on the Financial Services agenda

There’s been a surge of awareness on the importance of staff wellbeing recently, in particular focusing on mental health in the workplace with over a third of UK employees found to be struggling with mental health. Despite seemingly positive signs that sickness rates are declining by ONS, it seems people are taking less time off because they are frightened to go off sick. Unfortunately, this leads to more financial loss for employers with an unproductive workforce that are present but not productive (presenteeism) and greater pressure on employees who are struggling with their health both emotionally and physically.

Stress costs UK businesses about £30 billion a year. One third of UK employees have had sleepless nights because of stress at work, and over 40% of employees have changed job because of it (PwC survey). And that’s the cases we know about. It’s not just the cost – the neurological consequences of stress directly compromises people’s decision-making capacity, causing poor decisions and increased risk. Regulations are supposed to counter risk, but they increase employees’ stress. Regulation will not decrease, so we have to find other ways to reduce the total stress on staff. Many of the problems that stress your staff are experiencing are subconscious, but WeThrive diagnoses them. It also uncovers a host of other practical, psychological and social difficulties that may be arising in the workplace without anyone identifying them or recognising their importance.

Employee benefits are not the only solution

Financial businesses are generally trying to solve their motivation and engagement problems by giving staff extra benefits. Even if you throw huge bonuses, commission and great health benefits, which will no doubt go some way towards boosting the morale for some – it is not the only resolution.

We can get to the root of your employees wants and needs, so you can nurture a workplace culture and provide them with incentives that will actually improve their lives – both at work and at home.

“Using a non-anonymous survey was revelatory. Anonymity results in a blended mish-mash of data and can only take you so far with understanding how people really feel. With individual insights you get absolute clarity about what is really happening and can pinpoint individual needs.”

Testimonial Author

David Blackburn
Chief People Officer, Financial Services Compensation Scheme

“WeThrive will complement and enhance the data obtained from the Best Companies survey, placing us in an even more informed position as to the way that staff are connecting with the business, and critically guide what to do to make things better.”

Testimonial Author

Gareth Way
HR and Training Director, Creditsafe

“WeThrive definitely helps HR partners and managers understand where the issues are. It gives managers, who are typically more comfortable in s commercial conversation, something that they can focus on, enabling them to go about actually solving the issues which helps them feel empowered.”

Testimonial Author

Nicki Auret, 
Head of HR, ICBC Standard Bank


Discover how to optimise Employee Experience in Financial Services

The financial services industry is packed with regulations that are supposed to counter risk, yet many of them increase stress levels for employees’. Even moderate levels of stress and anxiety reduce their ability to think clearly and make good decisions. Now is the time to make sure your people are not exposing your organisation to avoidable risk. 

We may not be able to decrease regulatory requirements, but there are other ways to reduce stress and improve employee experience in the industry.  In this whitepaper we explore the causes of stress in the workplace, the impact this has on the business and how you can navigate unique challenges in financial services to improve employee experience.

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