Retail

In a competitive marketplace, retail organisations must be agile, flexible and innovative in order to survive, and succeed. WeThrive provides retailers with the tools they need to listen to their best asset – their people.

Increase staff retention in a challenging marketplace

In a competitive marketplace, where online shopping is booming, attracting top talent and retaining key performers is crucial across every area of the business; from factory workers to shop floor to Head Office and beyond. Pressures such as rising inflation and increases in National Living Wage all play their part in impacting the bottom line in what can only be described as turbulent and ever-changing times for this sector as is scrabbles to adapt and evolve.

To survive and thrive, your retail organisation must be agile, flexible and innovative. Listening to your most valuable assets – and acting on their insight is at the heart of delivering organisational effectiveness, improved customer experience and business success.

Why Employee Engagement surveys are important for retailers

Retailers are living in a new era – one that combines uncertainty with constant change. Consumer expectations are growing, while competition to attract and retain the best staff is also on the up. During recent times the role of HR Directors has also evolved. Their role encompasses so much more than the organisation ‘supporting activities,’ with a marked increase in business planning and recommendations. Strategies for decreasing employee turnover and attrition as well as increasing employee productivity are firmly on the agenda. In a sector with different types of workers in multiple locations, retailers need an agile employee engagement solution to get to the heart of how employees are feeling no matter who they are.

WeThrive clients already enabling their staff to thrive:

“The survey tools I’ve used previously have been really hard work in comparison to WeThrive with lots of rules regarding what you could and couldn’t do. WeThrive is incredibly user friendly and very straightforward to set up, we got a response rate of nearly 100%, so we were really pleased.”

Cathryn Petchey, HR Director, Mulberry

“WeThrive has been great for taking the temperature of the organisation and now it’s an integral part of not only our employee engagement strategy, but also our overall business strategy. We have gained clear insight into the issues that affect the happiness of our teams and, where necessary, how we can improve things for them.”

Paul Cons, CEO Konditor and Cook

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Why staff wellbeing should be on the retail agenda

Shop workers are the face of your business. They have the closest interactions with customers, and thus shape perceptions of the organisation. On a day-to-day basis, they will help execute the customer-facing component of business strategy so if employees’ emotional commitment to the organisation is weak then the customer experience is more likely to be poor.

Line Managers play a significant part in ensuring these workers are committed to the cause. Recent research from Gallup highlights that Managers are responsible for as much as 70% of the variance in employee engagement.

Long hours and work during key holiday periods are synonymous with a number of customer facing retail jobs. It’s imperative that retailers help their staff achieve a good work-life balance where possible, if this isn’t achieved then lack of motivation, high stress levels and low motivation is often the result. Of course this is a huge challenge for HRDs but it starts with ensuring that staff feel valued and are regularly listened to.By implementing an employee engagement and feedback programme, HRDs can drive strategic change across the business, benefiting productivity, retention and brand perception as a result.

Start small, see the impact and grow from there

Thanks to our powerful product suite we have a proven track record of getting to the heart of our customers’ people problems. Why not see for yourself? We guarantee an 80% completion rate and three insights and actions that will ensure your employees are thriving. Get started today with a free trial.

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A dynamic employee satisfaction survey designed to uncover how your people truly feel.

An additional layer of insight for line managers to enable deeper 1-2-1 coaching conversations.

Learning resources to improve leadership skills and build happier more productive teams.

A task and action tracking tool for recording post survey activities across your organisation.