Design Cleaning is a family run business with extensive experience in the commercial cleaning industry. Managed by Director Elad Amir, Design Cleaning has tripled in size during the pandemic, with 50 employees working across their day, night and weekend teams.
Using their intuitive in-house Time & Motion assessment software, Design Cleaning can determine the exact time required to carry out a job based on the needs of their clients. This ensures staff are given the correct amount of time to carry out their duties which helps keep morale high. It also gives clients 100% transparency and control over their budgets.
Having not officially surveyed their people during the pandemic, Design Cleaning opted to trial WeThrive and see how they could better support their employees in 2021.
Following an insightful free trial with WeThrive, Elad discovered employee engagement was surprisingly high with an average engagement score of 85%. However, improving the workplace experience has always been a priority for Design Cleaning, and is one of the leading reasons why Elad joined WeThrive after his trial, with hopes to see this score improve later in the year.
“We chose WeThrive because it gives a voice to people in areas they may not have been able to verbalise before. The platform broke down the data into so many different segments that it really covered all bases.”
So what did Design Cleaning discover?
Company culture challenges
Having used the UhUb whole workforce cleaning training software and push messaging in the past, Elad believes that it is vital to communicate with employees and find out how they genuinely feel about work. While Elad was unsure what to anticipate when running his initial WeThrive survey, he did expect to see the issue of company unity reflected in the results, especially as some of the team experiences a language barrier.
Working in care homes, offices, medical centres, and food production, Design Cleaning’s employees have had to work on-site during Covid-19 and across multiple locations. Therefore, there isn’t a “typical” company culture where employees interact with each other on a daily basis.
The survey results confirmed Elad’s thinking, with the data indicating that experiencing a common bond with others and consistency of team understanding and a shared vision were the most vulnerable areas of the organisation.
The action recommendations from WeThrive suggested they find alternative ways to improve communication, and put more focus on collaboration and working together. Design Cleaning has taken steps to find better communication styles between employees and managers, such as adding extra measures to ensure that employees understand what is expected of them on shift. Previously, Design Cleaning had invested in English language training courses, and based on the survey results Elad plans to reintroduce this opportunity for some members of staff.
Freedom from worry
The wellbeing indicator that Design Cleaning was keen to address was ensuring that its employees were sufficiently free from worry. Covid-19 has been a challenging time for many, and Design Cleaning has taken active steps to ensure that employees are protected at work.
In the last year, Design Cleaning has invested in Synbiotic cleaning products which can guarantee a safer and healthier indoor environment without using any disinfectants or chemicals. This keeps both their staff and clients protected during what has been a stressful time, where cleanliness and hygiene are so critical. Synbio Air Guards are also installed in some sites, which install layers of protection against viruses and pathogens in their nose and throats to ease concern for staff and clients.
Improved feelings of security
Design Cleaning had already begun to take active steps before their survey results to improve security and feelings of safety amongst their team. Security is a priority for Elad, since people who feel insecure experience higher levels of stress and anxiety. This also causes difficulties for staff who find it hard to think clearly and this can hinder their ability to do their job well.
Employees were provided with a panic button on their phone and improved safety measures to improve employee wellbeing. However, the survey results indicated that there were still further security issues that employees were still struggling with.
One team had issues with specific premises which remained accessible to the public. The survey raised concerns employees had about safety when working on this site, and conveyed a sense of urgency to Design Cleaning. They took swift action to rectify the issue with the client, and employee satisfaction has improved since.
Next steps for Design Cleaning
After a successful year of growth led by word of mouth and their innovative pricing system and products, Design Cleaning plans to expand even further in its field. The company still has an extensive set of data and action plans for each manager to work through in the coming months to ensure their staff are happy, engaged and motivated.
With plans to discuss their action plans at a management level and implement the recommended changes, Design Cleaning will re-survey their people later in the year to compare the results and celebrate their improvements.
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“We’ve been conducting engagement surveys with our team for many years and have learnt much from the experience. I would have to say that the WeThrive survey is the best we’ve come across because it’s simple to complete for our team and so easy to analyse and then create real-world actions to improve. The analysis session we held with Lauren at WeThrive also really helped us to accurately understand the feedback so that we focus in on the right areas for improvement. I would recommend the system to any Company wanting to better understand and improve their levels of engagement.”
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We selected WeThrive because they offered us a refreshing new approach to the traditional employee survey…a way of taking the temperature of our employees in a creative and informed way. The data the survey provides us with will only strengthen how we can enhance our employees engagement further. It feels like we’ve found a great partner to work with!