Results Guarantee

Guaranteed results in 90 days – or your money back.

At WeThrive, we are committed to providing exceptional results – rapidly. We are so confident in the effectiveness of our Employee Experience Platform and its ability to elevate engagement and performance that we proudly offer a money-back guarantee to all our customers.

Our commitment to you

You will see a rapid improvement in your performance management strategy and processes, including higher-quality performance review data, more focused 1:1 meetings, better conversations and actionable outcomes.

You will see a rapid improvement in employee engagement when your managers (and employees for Pro customers) are equipped with their easy-to-use action plans and recommendations.

Your customer success manager will help you set up your account, schedule your first survey or performance review and host a results review and manager training session to ensure you get total value from your account.

You can go from scheduling your survey to receiving your results and insights as quickly as 7 days.

Terms & Conditions: Your commitment to WeThrive

  1. Eligibility:
    1. This guarantee applies to all customers who have purchased and implemented WeThrive.
    2. The guarantee is applicable for a period of 90 days from the date of signature.
    3. The invoice must be settled within 45 days of receipt.
  2. Result Criteria:
    1. Customers are entitled to a no-questions-asked refund within the first 90 days of their contract if they do not see a satisfactory improvement in performance, engagement, wellbeing or D&I. 
  3. Refund Process:
    1. If, within the first 90 days of implementation, a customer has not experienced an improvement in engagement, performance, wellbeing or D&I, they may request a refund by contacting our customer support team at support@wethrive.net.
    2. Customers must provide feedback in a debrief call outlining why they are dissatisfied with the results.
    3. Upon verification of the eligibility criteria and dissatisfaction with the results, we will initiate the refund process within 45 days from the date of the request.
  4. Refund Amount:
    1. The refund will amount to the total fees paid for platform access, excluding any additional services.
    2. The refund will be processed using the original payment method used by the customer during the purchase.
  5. Customer Responsibilities:
    1. Customers must fully cooperate with our customer success team during the implementation process and adhere to guidelines and best practices.
    2. Customers should provide honest feedback and insights to assist us in improving WeThrive’s products.
  6. Limitations:
    1. This money-back guarantee is only applicable to the effectiveness and impact of WeThrive and does not cover external factors beyond our control.
    2. We reserve the right to refuse refunds in cases of misuse, non-compliance with our terms and conditions, or evidence of fraudulent activity.

It’s a no brainer.

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