As a multi-disciplined building services company who design, install and maintain heating, air conditioning, mechanical, electrical and fabric building services, Ergro was identified as a “Critical Worker” during the pandemic.
After an uncertain year where Ergro has had to maintain turnover and adapt to working from home, Managing Director Paul Martin wanted to put a people strategy in place that would ensure engagement and team relationships were a priority for his employees in 2021.
We spoke with Paul to see how Ergro adapted to the difficulties of Covid-19, and how WeThrive has helped support these goals since completing their first survey in January
Identifying challenges at Ergro
Having no prior engagement strategy in place or experience with managing an entire company of remote-workers, developing a suitable plan of action to tackle these challenges was critical for Ergro.
“WeThrive just got us from the start. We tendered WeThrive against two other large, international organisations. WeThrive was competitive but they took the time to understand Ergro and our needs from the outset.”
With WeThrive, Ergro received an impressive completion rate of 100%, which was a surprise to Paul as they’d never had this level of response in the past. Their people were also thriving 76% of the time spent at work, meaning that despite the challenges of the pandemic, they were still working hard and receiving a strong level of support.
Furthermore, the large amount of optional free text responses clearly indicated this wasn’t just a top-level investment. There was a distinct level of enthusiasm for change amongst the teams.
A deeper understanding
Where Ergro really started to see valuable insights in their survey feedback was the multiple ways to segment their data. At Ergro, reporting is done by department, so for Paul “the ability to drill down into an individual manager’s team is invaluable.”
For example, while Finance scored an impressive 95% in their feelings of meaning and purpose at Ergro, this score was significantly lower for the Small Works team. This information gave Paul and his line managers the ability to instantly get to work on areas of concern specific to each department.
As Paul expected, Ergro’s results revealed that consistency of team understanding and a shared vision was one of the organisation’s priorities. This has been a common issue for many companies having to adapt to remote working and the data backed up Paul’s impression that his teams’ relationships were struggling. WeThrive revealed that 49% of the time their employees wished there was more agreement or meeting of minds. One of the action recommendations suggested that ahead of team meetings managers could crowdsource ideas for the agenda, and let everyone know that any subject goes.
Since reviewing each department’s results, Paul tells us that all the managers have started working through their action recommendations with their individual teams. Each manager dashboard is optimised with their own action plans and goals to mark their progress. This tool also keeps managers fully accountable for their team’s progress, by giving Paul an insight into how each department is managing these changes.
While it’s still too early to review the impact of these changes with a second survey, Paul remarks that each manager is fully committed to improving the engagement of their departments.
Strategy. Sales. Success.
What’s next for Ergro?
As life transitions back to normality for Ergro, both business and people strategy are a priority in 2021. A focus and commitment to improving the workplace experience as a result of their renewed strategies with WeThrive will help lead productivity, sales and success at Ergro.
WeThrive and Ergro both look forward to completing their second survey later this year and seeing how they can continue to build on their people strategy and engagement.
“WeThrive was extremely easy to deal with from the outset. The set up of the system and formulation of the survey questions very straightforward, our 100% completion rate being testament to this. Our staff have given us an amazing amount of information to work with over the next few months to increase their engagement and autonomy. Thank you to WeThrive for their platform and to all our staff who took the time to respond, which will be repaid in making Ergro an even better workplace of choice.”
You might also likeView all resources
How Herbosch-Kiere Ltd Created a Positive Culture of Wellbeing
We like how WeThrive sheds light on opportunities as well as vulnerabilities, so we plan to continue distributing the surveys regularly to help identify any potential risks and address them quickly. The surveys also confirm that our latest initiatives are working. Our current recruitment drive will result in the team expanding, so we hope to see everything we’ve put in place benefit our current and new employees alike.
Croydon Orthodontic Practice
I have been extremely impressed with the WeThrive product. As a new user, we have found the onboarding process extremely professional and the service has been excellent. Our team has found the system very easy to navigate and user-friendly. Having just received our first set of results, as a business it has been very revealing and helpful to see the various data analysis and how we compare to other companies within and outside of our industry. As a management team, this has really allowed us to laser focus our attention on the correct areas to maximise value for our staff and us as a business. Thank you to the team at WeThrive, particularly to Rachel and Lauren who have made the whole process seamless and highly successful.
Volt International empower their managers
As Volt International’s Head of HR, during the early part of 2021 I came across WeThrive entirely by chance and I am so glad that I did! The heatmaps that the survey generated gave us insight into the areas of our business where we had challenges to deal with, which to be honest we probably didn't even know existed! We found so much value in the post-survey action plans, which were filled with a wealth of resources, recommendations and training material that has been really useful and has provided us with tools to help develop our managers to get the best out of their people.